Question 1

What is the difference between the survey and the assessment?

Accepted Answer

The survey is a free visit and conversation that leads to a guarding proposal. The assessment is a paid, written, signed document your insurer or auditor can file — a different artefact for a different buyer.

Question 2

How long does the assessment take to arrive?

Accepted Answer

Turnaround is confirmed with you when the assessment is booked. We do not publish a fixed figure until operations has confirmed it for your site.

Question 3

What if my property is bigger than the size band I picked?

Accepted Answer

The assessor notes it on the walkthrough and we re-quote before proceeding — you are never charged a difference after the fact.

Question 4

What happens to the credit-back if I never sign a guarding contract?

Accepted Answer

Nothing — there's no obligation. The fee simply stands as payment for the assessment.

Question 5

What if you can't confirm my date?

Accepted Answer

You choose a new date or take a full refund. This is enforced automatically once our confirmation window elapses.

Question 6

Can I get escort, VIP or cash-in-transit online?

Accepted Answer

No — those require a signed agreement and route clearance first. Call the control room and we'll set it up against your contract.

Cash-in-Transit

Bullion van team

Coverage and assurance

Sample report — structural preview

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